We offer a 30 day Money-Back-Guarantee!
If you are unsatisfied with your purchase, please contact us so we can resolve the issue or give directions to return or exchange your order. Please have the order back to us within 30 days from the ship date, we are not responsible for the cost of return shipping.
If you received the wrong items, or there was a mistake in your order, we are happy to pay for the return shipping, simply send us a photo of the unopened items to firstname.lastname@example.org to get started.
We ask that you allow 6-12 months for the products to clear severe acne and scars. For old indented scars, you may use a derma roller. Your skin may or may not improve within the first 30 days, but continual use is worth the wait. A common experience is to have cycles of breakouts with continual improvement in texture and inflammation in between peeling and/or purging. When your acne and scarring has subsided, we strongly recommend the continual use of our soap at minimum to prevent it from returning. If you are feeling down or impatient about your skin, be sure to read our testimonials from those with similar experiences!
Please allow up to 3-5 days for us to credit your account with the refund from the time we receive it in our hands.
For instructions on returns and exchanges, please send us an e-mail at info@secretlyobvious and include the following information:
- Order Number
- e-mail address
- Reason for return
- Item to exchange (buyer is responsible for shipping new item)
- Bundles must be sent back in their entirety in order to receive any refund.
- If your order included a free gift, it must be returned in order to receive a refund.
- Subscriptions and Final Sale items are non refundable. If you wish to unsubscribe you will be charged the remainder of your subscription and items will no longer be sent to you. Please email us at email@example.com to initiate this cancellation.